1. Scope
This Refund Policy applies to online course admissions, enrollment fees and other eligible payments made through the ALL THE BEST INSTITUTE online platform, subject to any specific terms displayed for the particular course or service.
2. Before Making Payment
Students should review the course name, duration, applicable fee, learning format and available course information before payment. Once payment is submitted, admission/enrollment processing may begin.
3. When a Refund May Be Considered
A refund may be considered where payment was successfully received but the corresponding enrollment could not be provided because of a technical or administrative issue attributable to the institute, or where the institute specifically approves a refund under the applicable course terms.
4. Generally Non-Refundable Situations
- The student has substantially accessed or consumed digital course content, study material, tests or other online learning services, unless otherwise approved.
- The student voluntarily stops studying or does not continue after enrollment.
- Examination, certificate processing or other services have already been delivered where the applicable service terms make the fee non-refundable.
- Incorrect information was supplied by the student and additional processing is required or the service cannot be provided.
5. Duplicate or Failed Payments
If an amount is debited more than once for the same transaction, or payment is debited but enrollment is not generated because of a technical issue, contact support with the transaction/reference details. After verification, the duplicate or unsuccessful transaction may be processed for reversal/refund as applicable.
6. How to Request a Refund
Send your request to support@atbss.in with your name, registered mobile/email, course name, payment date, transaction/reference number and reason. Additional information may be requested for verification.
7. Refund Review
Every request is reviewed based on the payment record, enrollment status, course access and circumstances of the request. A request does not automatically guarantee a refund.
8. Refund Method and Timing
Where approved, a refund will normally be initiated through the original payment method or another suitable method after verification. The time for credit may depend on the payment gateway, bank or financial institution.
9. Payment Gateway Issues
For payment-gateway processing issues, students may also need to cooperate with the relevant payment provider's verification or dispute process.
10. Policy Changes
We may update this policy when our services, payment process or applicable requirements change. The current version published on this page will apply to future transactions, subject to any specific terms shown at purchase.
11. Contact Us
For refund and payment support, contact support@atbss.in or +91 9838885835.